RealNetworks seeks a Customer Service and Order Entry Specialist  to support a world-class sales team for SAFR, our highly accurate, AI-based facial recognition platform.

This full-time, hourly position (40+ hours/week) includes health, dental, PTO, and benefits.

• Salary Range: $24-$29 per hour, depending on experience
• First 6 months: On-site (probation period).
• 6+ months: 1 WFH day/week (based on performance).
• 12+ months: 2 WFH days/week (based on performance).
• 18+ months: Flexible WFH options based on performance and business needs.

• Process and Manage Orders – Accurately enter, process, and track sales orders, purchase orders, and return/RMA requests while maintaining complete records.
• Ensure Data Accuracy – Maintain accurate customer and sales data in CRM systems, spreadsheets, and databases.
• Handle Customer Communications – Respond to customer inquiries (calls, emails, chats) professionally, resolve issues, and escalate as needed.
• Coordinate with Stakeholders – Work closely with customers, sales teams, internal departments (shipping dept), and external partners to ensure accurate order fulfillment.
• Monitor Inventory & Shortages – Collaborate with cross-functional teams to track inventory levels and communicate shortages.
• Manage Order Documentation – Gather and verify necessary documents for orders, including shipping and compliance paperwork.
• Understand & Improve Processes – Quickly learn internal workflows to optimize order processing and fulfillment and adjust as needed or adjust to changes in the business.
• Assist with General Operations – Support occasional inventory tasks or physical order-related activities as needed.
• Support Sales Operations – Assist with scheduling and coordinating sales meetings, events, and reporting as needed.
• Participate in Special Projects – Contribute to ad hoc tasks and initiatives that support operational efficiency.
   

• Bachelor’s Degree (any field) OR all of the following:
  • HS or GED;
  • 2+ years of order processing experience; and
  • 2+ years of customer service experience
• Order Processing Experience – 1 year or more in data entry, order processing, or administrative roles in a sales or operations setting.
• Strong Attention to Detail – Ability to accurately enter and verify data to minimize errors.
• Customer Service Skills – 1 year or more of handling customer inquiries (calls, emails, chats) with professionalism and problem-solving ability.
• Proficiency in CRM & Order Systems – Comfortable working with CRM software, order management systems, or spreadsheets (Excel, Google Sheets).
• Multitasking & Organization – Capable of managing multiple orders, tasks, and deadlines efficiently.
• Team Collaboration – Ability to work with internal teams (sales, warehouse, shipping) and external partners (vendors, customers).
• Basic Reporting & Analysis Skills – Ability to generate basic sales or inventory reports from databases or spreadsheets.
• Basic Inventory & Documentation Knowledge – Familiarity with tracking stock levels and managing shipping/order paperwork.
• Ability to Adapt & Learn Quickly – Willingness to understand and adjust processes as business needs evolve.
• Basic Physical Capability – Comfortable assisting with occasional inventory tasks or moving boxes if needed.
   

• 3+ years of experience in order processing or purchase orders.
• 3+ years of customer service experience.
• Experience with ERP or order processing software (e.g., SAP, NetSuite, Fishbowl).
• B2B or security industry experience – experience working with business customers, access control, surveillance, or security solutions.
• Shipping & Logistics Knowledge – Understanding of shipping carriers, compliance documentation, and order fulfillment workflows.
• Event Coordination Experience – Prior experience organizing sales meetings or trade events.