Access and Video Software and Hardware Sales Engineer
Remote
Full Time
Mid Level
Company Overview:
SAFR from RealNetworks is a unified ecosystem specializing in face-based computer vision solutions optimized for real-world performance. Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best-in-class artificial intelligence and machine learning to enhance and secure our daily lives
Position Overview:
RealNetworks LLC seeks a motivated Sales Engineer for SAFR™, a visual intelligence platform specializing in facial biometric access control and surveillance applications.
In view of SAFR’s unique market position and the outstanding potential of growth, RealNetworks is now seeking a customer driven, individual contributor to provide pre-sales and post-sales technical support to our customers wanting to deploy SAFR Access and Surveillance products.
The Engineer will apply their technical background, understanding of Access Control Systems and Video Surveillance Systems to provide customer-facing, pre and post sales services, for a combined hardware and software solution, including design, installation, configuration, customization.
This Sales Engineer will:
Salary range for this full-time role is $80,000-$110,000/yr USD, depending on seniority and experience. This position is eligible to participate in our US Benefits Program.
RealNetworks is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We have a dynamic, flexible work environment, and while we work hard, we value good work/life balance. We participate in E-Verify.
We look forward to meeting you!
SAFR from RealNetworks is a unified ecosystem specializing in face-based computer vision solutions optimized for real-world performance. Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best-in-class artificial intelligence and machine learning to enhance and secure our daily lives
Position Overview:
RealNetworks LLC seeks a motivated Sales Engineer for SAFR™, a visual intelligence platform specializing in facial biometric access control and surveillance applications.
In view of SAFR’s unique market position and the outstanding potential of growth, RealNetworks is now seeking a customer driven, individual contributor to provide pre-sales and post-sales technical support to our customers wanting to deploy SAFR Access and Surveillance products.
The Engineer will apply their technical background, understanding of Access Control Systems and Video Surveillance Systems to provide customer-facing, pre and post sales services, for a combined hardware and software solution, including design, installation, configuration, customization.
This Sales Engineer will:
- Build deep knowledge of SAFR’s combined hardware and software solutions for physical security access control and video surveillance markets.
- Provide technical expertise to external customers, partners and internal sales in areas related to
SAFR product functionality (e.g. Access Control, SIP Intercom, VMS Integration, RTSP video streaming, etc.) and recommendations on equipment/hardware for the customer environment. - Lead technical presentations to demonstrate the SAFR access control and surveillance solutions audiences ranging from experienced engineers to business owners.
- Configure and deploy SAFR applications for customer POC deployments to meet customer requirements.
- Train and assist integrators to plan, implement and configure SAFR hardware and software solutions
- Troubleshooting complex issues with software, cameras and the facial recognition and related data processing for external customers in customer production environments
- Work with product engineering as needed to report customer issues, collect information to assist in analysis and identification of problem, coordinate troubleshooting sessions on customer hardware as needed and apply engineering workarounds.
- Deliver detailed feedback on customer needs and requirements to SAFR’s product management and engineering teams, always acting as the aggressive internal customer advocate.
- Willingness to travel within the United States and Canada 10 to 20% of the year, but possibly up to 40%.
- Bachelor’s degree in a technology or engineering-related field or extensive field experience in related technologies
- 3+ years experience as a systems engineer or technical support engineer for access control manufacturers or system integrators
- Hands-on experience with one or more of the following:
- Video Surveillance solutions and cameras installation
- Access Control Systems including access control panels, readers and wiring/communications standards
- Access control credentials and card formats
- Experience with troubleshooting and resolving network connectivity issues
- Familiarity with Windows operating systems (Linux a plus)
- Experience working with REST APIs is a plus
- Excellent written and verbal communication and technology presentation skills
Salary range for this full-time role is $80,000-$110,000/yr USD, depending on seniority and experience. This position is eligible to participate in our US Benefits Program.
RealNetworks is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We have a dynamic, flexible work environment, and while we work hard, we value good work/life balance. We participate in E-Verify.
We look forward to meeting you!
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